How we handle your information.

Information we collect

The information we receive depends on how you contact us and whether you request a detailed estimate.

• Contact information, including your first and last name, email address, and phone number.
• Quote information, including your address, requested service, project description, timing, and other details you choose to provide.
• Project photographs that you choose to upload with a quote request.
• Information you provide in later phone calls, emails, appointments, estimates, or project communications.
• Technical information that Wix may receive when you use the site, such as IP address, browser and device information, referring pages, timestamps, page activity, and security or performance data.

How we use information

We use personal information for purposes connected to your inquiry, our services, and the reliable operation of the website.

• Responding to messages and quote requests.
• Assessing furniture, custom-build ideas, restoration needs, and other workshop projects.
• Preparing estimates and discussing scheduling, materials, finishes, delivery, and related services.
• Providing services and maintaining reasonable customer, project, accounting, and legal records.
• Sending service-related communications and form notifications.
• Protecting the website and forms from spam, misuse, fraud, and technical problems.
• Meeting legal obligations and resolving questions or disputes.

Project photos and portfolio use

Photos submitted through the website initially help us evaluate furniture and project requests, prepare estimates, and communicate with customers.

From time to time, we may identify project photos that would make useful before-and-after examples. In those cases, we may contact the customer to confirm permission to feature selected submitted photos together with photos taken during or after the work.

With the customer's permission, these images may appear on our website, social media accounts, and portfolio materials. We take reasonable steps to exclude names, addresses, contact information, faces, and other identifying details.

Permission for future portfolio use may be withdrawn by contacting us. We will make reasonable efforts to remove images from digital channels under our control, although previously distributed printed materials and third-party caches may not be recoverable.

Wix and other service providers

This website is hosted on Wix. Wix provides the hosting, CMS, forms, Media Manager, security, and automation services used to receive and manage inquiries and uploaded photos. Wix and its service providers may process information in locations outside British Columbia or Canada, where different laws may apply.

Submission notifications are delivered through email service providers. The site also loads Google Fonts and embeds Google Maps on the Contact page. Those services may receive technical information such as your IP address, browser details, and request timestamps.

Links to Google, Facebook, and other external websites take you to services governed by their own privacy practices.

Cookies and similar technologies

Wix uses cookies and similar technologies for site security, fraud prevention, session management, reliability, core functionality, and platform performance. The current site source does not add Google Analytics, Meta Pixel, or other third-party advertising tags.

The embedded Google Map may use Google technologies when the Contact page loads. You can manage or block cookies through your browser settings, although some site functions may not work as intended.

If we add non-essential analytics or advertising technology in the future, we will review the consent experience and update this policy.

When information is shared

We do not sell or rent personal information. We may share information with Wix and other service providers that help us operate the website, receive submissions, store photos, send notifications, or provide workshop services.

We may also disclose information when reasonably necessary to comply with law, respond to a valid legal process, protect rights or safety, investigate misuse, collect an amount owed, or complete a business reorganization. Service providers are expected to handle information for the services they provide.

Retention and safeguards

We keep inquiry and project information only as long as reasonably necessary to respond, provide services, maintain appropriate business and legal records, resolve disputes, and meet applicable obligations. Retention may differ depending on whether an inquiry becomes a workshop project.

We use reasonable administrative and technical safeguards, including Wix account permissions and access controls. No website, email system, or storage platform can guarantee absolute security.

Your choices and privacy rights

You may ask about the personal information we hold about you, request access or correction, withdraw consent for future optional uses, or ask us to delete information that is no longer required, subject to legal and business recordkeeping obligations.

We may need to verify your identity before completing a privacy request. Withdrawing consent does not affect uses already completed while consent was valid.

Policy updates

We may update this policy when our website, service providers, or privacy practices change. The effective date shown on this page identifies the current version. Material changes will be described here before or when they take effect.

Contact us about privacy

Questions, access requests, corrections, deletion requests, and portfolio-photo requests may be directed to the Privacy Officer at Pasquale's Workshop.